Terms and Conditions

Our website address is : https://professionalchocolates11.com/

Welcome to Professional Chocolates. By accessing our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully.

What Personal Data We Collect and Why We Collect It

1. Acceptance of Terms

By utilizing our website and placing an order, you acknowledge and accept these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.

2. Products and Services

We specialize in the production of handcrafted chocolates made from high-quality ingredients. All products are subject to availability, and we reserve the right to modify or discontinue any product at our discretion and without prior notice.

3. Allergens

Our chocolates contain the following common allergens:

  • Nuts
  • Dairy

Please be advised that all products are prepared in a facility that processes these ingredients, and cross-contamination may occur. Customers with allergies are strongly encouraged to exercise caution and to consult our team for any specific inquiries regarding our products.

4. Heat-Sensitive Products

All of our products are heat-sensitive, so we recommend storing them at room temperature for optimal freshness. We take great care in packaging and dispatching your chocolates to ensure they arrive in excellent condition. However, please keep in mind that extremely hot summer temperatures may still affect them. Thank you for your understanding!

5. Orders and Payments

  • Payment Methods: We accept various forms of payment, including credit/debit cards and recognized online payment systems.
  • Pricing: All prices are quoted in rupees. We reserve the right to alter prices at any time without prior notification. Applicable taxes and shipping costs will be added to your order.

6. Shipping and Delivery

Local Delivery (Mumbai Only): Orders are typically delivered by the next business day. (We do not ship on Sundays or public holidays.)

Standard Domestic Delivery: Orders are generally delivered within 2 to 5 business days. (We do not ship on Sundays or public holidays.)

Shipping Schedule: Both Mumbai and domestic orders are dispatched Monday through Saturday only. Sundays and public holidays are not counted as business days, and additional time may be needed around festivals and holidays.

Order Cut-Off Time: Orders placed after 5 PM will be processed the next working day, and delivery will begin the following day.

Large Orders: For orders of more than 20 pieces, delivery may take longer. We will confirm the estimated delivery time via phone or email.

  • Risk of Loss: Upon shipment of your order, the risk of loss or damage transfers to you. We shall not be held liable for delays caused by third-party carriers.

7. Returns and Refunds

Return Policy: Due to the perishable nature of our products, we do not accept returns.

8. Intellectual Property

All content available on our website, including but not limited to text, images, and logos, is the intellectual property of Professional Chocolates and is protected under applicable intellectual property laws. Unauthorized use of any material is strictly prohibited.

9. Amendments to Terms

We reserve the right to amend these Terms and Conditions at any time. Any modifications will become effective immediately upon posting on our website. Your continued use of our services signifies your acceptance of the revised terms.

10. Contact Information

For inquiries or concerns regarding these Terms and Conditions, please contact us at: professionalchocolates2011@gmail.com

9892991593/9892801283
Professional Chocolates Unit No. 216, Tantia Jogani Industrial Estate, . R. Boricha Marg, Sitaram Mill Compound, Opp. Lodha Excelus, Lower Parel (East), Mumbai- 400011