Contact Us
Frequently Asked Questions
We offer a variety of chocolates, including milk, dark, white, and flavored chocolates. Our range includes Florentines, brittles, waffles, barks and more.
We offer a selection of organic chocolates made from certified organic ingredients. Please check individual product descriptions for more details.
Yes, we have a range of vegan and dairy-free chocolates.
Chocolates are best stored in a cool, dry place, away from direct sunlight. We recommend keeping them at a temperature between 15°C and 18°C (59°F and 64°F). Avoid storing them in the fridge to prevent condensation.
Yes, we offer international shipping to most countries. Shipping fees and delivery times vary depending on your location.
For domestic orders, delivery typically takes 3-5 business days. For international orders, it may take 7-14 business days depending on the destination. You will receive a tracking number once your order has been shipped.
Yes, we offer custom chocolate orders for special occasions like weddings, birthdays, and corporate events. Please contact our team at 9892991593/ 9892801283 for more details and pricing.
Due to the perishable nature of our chocolates, we do not accept returns. However, if there is an issue with your order (e.g., damaged or incorrect items), please contact us within 48 hours of delivery, and we will make it right.
Yes! We have a retail store located at Lower Parel. We also offer tours of our factory where you can see how our chocolates are made. Please visit our website for more details on scheduling a tour.
We offer some nut-free options, but please be aware that all our products are made in a facility that processes nuts. We take all necessary precautions to prevent cross-contamination but cannot guarantee that any product is completely nut-free.
We accept all major credit cards (Visa, MasterCard, American Express), UPI and Google Pay. For corporate orders, we also accept bank transfers.
You can reach us by email at [Email Address] or by phone at [Phone Number] from [Business Hours]. We also offer live chat support on our website.
Yes, we offer the option to schedule a future delivery date for your order, which is perfect for birthdays, holidays, or special events. Simply select the desired delivery date at checkout.
Mumbai: Your delivery will be arranged through Wefast or Porter. You’ll receive the tracking information and rider details via SMS.
Pan India Shipping: Once your order is prepared for dispatch, you'll get your tracking information via email. We typically ship using Nandan Courier services.
Yes, a delivery fee will be applied at checkout. For Mumbai pin codes, the delivery cost is based on the distance from our central kitchen in Lower Parel. For Pan India orders, shipping charges are calculated based on the total order weight.
The same policy applies to all offline orders.
